Anil Bhatt
Senior Manager at Insight Customer Call Solutions Ltd
Based in Noida, India
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Seniority
Manager
Department
General Business & Management
Location
Noida
Industry
Telecommunications
Company size
296
Contact information
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a•••••••@iccs-bpo.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Anil Bhatt
18 years of total Experience in Management Information System(MIS) & Analytics to handle BackOffice and Outbound & Inbound. Having knowledge of base lining process mapping & SLA defining of the process. Presently working as a part of Analytics & MIS. Successfully performed activities like MIS Collation, Data Analysis, Variances Reporting, Metrics, Revenue Tracker (Reduce the leakages and increase the profitability),Invoices (Billing), Dashboards, Comparison Reporting, Reviews, Internal & Client Reporting, Support Ops Team and handling the 24 processes 14 is inbound and rest is outbound collection, sales, welcome calling processes etc. Experience in handling large database, support 700+ advisors process in MIS, and client interaction. Having basic knowledge of process audit, client audit, process excellence sampling.
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