Anil Manchanda

Background

About Anil Manchanda

20+ years of expertise supporting Growth, Innovation, and Digital transformation journey for clients. Lead Technology Practices and performance (People, Tools, Processes), establishing Technology Delivery Practices. Held leadership portfolios at renowned & global, product and services organisations. Support client’s growth, innovation and digital transformation journey orchestrating automation solutions with digital workers and intelligent workflows while being at IBM Consulting, Canada. Manage transformation with product vendor agnostic solutions as per client needs with automation solutions of IBM WDG, IBM Watson, IBM Digital Workers, IBM Red Hat Ansible automation scripts, Blue Prism, UI Path, Automation Anywhere and WinAuto while being at IBM Canada. Managed project and programs for complex Banking Applications portfolios with one of leading and largest Canadian Bank. Supported cloud transition and service continuity management journey for varied application portfolios. Lead Services leadership and Project management portfolios while working with NICE, VERINT and AVAYA - global and leading product technology organizations. Managed programs and solutions for Omni Channel Customer Experience / Contact centers, Customer Engagement Analytics, Performance Analytics, Workforce Management, Integrated Unified Communications and Speech Analytics with Product technologies of NICE, VERINT, AVAYA, CISCO and NUANCE. Managed programs for Real-Time Interaction analytics, Real-Time Authentication- Voice Biometrics, integrated with Payment gateways and custom workflows for Interaction centers. Managed programs for Digital E-Commerce, Content Management, E-Commerce operations while working at EPAM Systems and Fengshui Organizers. Managed programs with varied industry sectors of Enterprise, IT, Banking & Finance, Wealth & Capital Markets, Insurance, Telecom Service Providers, Energy, Industrial and Distribution and Contact Centers. Expertise in Planning & Execution, Services Delivery, Consulting, Engagement Management, Project, Program and Portfolio Management, Product Management, Change Transitions, Business Process Improvement & Customer Experience management. Conversant with SOA, SaaS, SDLC, Project Management (PMI, Agile, Scrum, Iterative, Waterfall) & ITIL methodologies. Working exposure managing customers of multiple geographies- CANADA, USA, APAC, EUROPE & MEA Academics: Bachelor's in Engineering (Electronics & Communications) and Master’s in Business Administration. Certification from Leadership Management Inc.