Anil Patel
Technical Specialist at Hcltech
Based in Noida, India
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Seniority
Staff
Department
Information Technology
Location
Noida
Industry
IT Services and IT Consulting
Company size
258K
Contact information
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a•••••••@hcltech.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Anil Patel
A Technology-driven professional with 07 years of experience in various technology - IT Support Specialist Managed end-user technical support requests, achieving a 95% resolution rate. Implemented proactive monitoring solutions that reduced system downtime by 30%. Skills: Technical skills relevant to IT monitoring and support. Example: solution design. Focus to reduce the problem by utilizing the latest technology. Translate customer requirements and IT strategies into deliverable solutions and Transformation plans. ITSM & Monitoring Tools ManageEngine, ServiceNow,ITSM, ISIGHT, ITOM, Server Management, JIRA, Application Monitoring, Server Monitoring, Network Monitoring, SCOM, NAGIOS, SolarWinds OpsRamp. Build the Team: Recruiting, Developing, and Retaining High-Performing Team Members. Framework - ITIL. Network/Device Monitoring Troubleshooting Server Management IT Security Incident Management Change Management Problem Management Service management Tools -ITSM, ISIGHT, ITOM, Server Management, JIRA, ServiceNow, Application Monitoring, Server Monitoring, Network Monitoring, SCOM, NAGIOS, SolarWinds,OpsRamp.
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