Anil Sharma

Background

About Anil Sharma

With over 13 years of experience across Customer Success, Sales Operations, and SaaS, I’ve built my career around driving value, nurturing strategic relationships, and enabling growth—both for the businesses I serve and the customers they champion. I specialize in turning complex challenges into scalable solutions, using a blend of empathy, process optimization, and value-based communication. Currently based in Madrid and working as an Associate in the Customer Success Department at Onclusive, I recently wrapped up a fulfilling 3-year journey at Verloop.io, where I progressed from Customer Success Manager to Senior CSM. I was fortunate to work with fast-scaling teams and enterprise clients, collaborating cross-functionally to drive adoption, retention, and revenue growth. I’m also proud to be the first Certified Customer Success Specialist (CCSS) from CustomerSuccessU.org—a milestone that reflects my ongoing commitment to learning and elevating the CS craft. Beyond my core roles, I actively contribute to community-led initiatives like Customer Success Snack and Customer Success Network, where I’ve spoken about topics like AI efficiency, onboarding, and stakeholder management. What drives me: curiosity, clarity, and ownership. Whether it’s navigating complex stakeholder relationships, automating processes, or mentoring peers, I love contributing to meaningful outcomes and growth journeys. Highlights- Built and scaled customer success strategies in the AI/chatbot and MarTech space - Led value-driven stakeholder engagements across Middle East, India and Europe - Speaker at CS enablement events on AI, communication, and stakeholder management - Passionate about strategic thinking, process design, and team culture Let’s connect if you’re into customer success, tech, storytelling—or just want to exchange ideas over good coffee or bold strategy.