Animesh Kumar

Background

About Animesh Kumar

If you are a hotelier, chances are you care about your guest experience but often lack the data to truly understand it on the ground. You hear something went wrong in your morning meetings but the guest has already checked out.You see unsatisfied guests post poor reviews on TripAdvisor.But what's worse is that most unsatisfied guests who face a problem, leave in silence and never come back.My team and I have built Haven to help you collect data on real-time mishaps that damage your guest experience.It gives you important data about late room service, missed guest requests, service quality, etc – while making it easier for guests to raise an issue before they checkout.Haven also enables your team to follow your guest service standards and get alerts when they are about to screw up.Most GMs manage their properties reactively – Haven empowers them to do it proactively.DM me to: See a demo of how Haven can help improve guest experience at your property. Try Haven at your property free for 45 days – no dependency on your PMS.