Anjan Chatterjee

Background

About Anjan Chatterjee

I am a Functional Consultant at HCLTech with 16+ years of experience in IT Service Management. I have ITIL certifications at the Foundation and Intermediate levels and a strong knowledge of the ITIL framework and its best practices. My core competencies include Incident, Problem and Change Management, Service Availability, Vendor Coordination, and Customer Satisfaction. In my current role, I manage the life cycle of major incidents, ensuring minimal impact and optimal network performance for clients. I use multiple ticketing tools, such as ServiceNow, Logic Monitor, and HP Service Manager, and collaborate with third-party vendors, technical teams, and senior leadership for faster service recovery and resolution. I also support various applications and projects, delivering high-quality services and achieving high customer satisfaction. My goal is to leverage my ITIL expertise and performance-driven approach to facilitate continuous improvement and innovation for my clients.