Ankit Bhatt

Background

About Ankit Bhatt

Data Science Leader | Customer Strategy & Analytics | Transforming Business Impact via AI, ML & BIAs a Group Manager – Data Science at WNS Global Services, I lead high-performing analytics teams to solve complex business challenges across customer acquisition, lifecycle management, and collections for global clients.I specialize in designing end-to-end analytical solutions that optimize:Collection strategies and cost-to-collectChurn prediction and customer retentionCLTV modeling and targeted customer segmentationExecutive-level BI platforms (Power BI, Tableau) that unify siloed reporting and deliver real-time, strategic insights to C-level stakeholdersWith a strong grounding in machine learning, business process understanding, and cross-functional leadership, I bridge the gap between data and decision-making—empowering business leaders to act confidently and decisively.Most recently, I’ve led initiatives incorporating Generative AI, speech-to-text analytics, and natural language classification to convert unstructured customer interactions into measurable operational and CX improvements across voice, chat, and digital channels.I’m passionate about turning data into impact, and I’m looking to connect with firms solving high-stakes problems at the intersection of analytics, strategy, and innovation.