Ankit Dawda
Assistant Project Manager/Freelancer Manager at Enago (Crimson Interactive)
Based in Mumbai, India
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Seniority
Other
Department
Other
Location
Mumbai
Industry
Technology, Information and Internet
Company size
630
Contact information
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a•••••••@enago.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ankit Dawda
With over 9 years of experience in Customer Success Client Relationship Management and Strategic Project Delivery I specialize in building trusted client partnerships driving adoption and ensuring high retention across global portfolios. My expertise lies in aligning cross-functional teams to deliver measurable outcomes. I have successfully managed enterprise and mid-market clients in fast-paced SaaS and service environments leading QBRs handling complex escalations and contributing to revenue growth through strategic upsell and renewal initiatives. Known for a hands-on approach I’ve led onboarding built scalable processes improved CSAT scores and collaborated closely with product and tech teams to turn feedback into features. ✅ Key Skills: Customer Success | Client Relationship Management | Escalation Management | B2B SaaS | Retention Strategy | Project Management | Stakeholder Engagement | Onboarding & Adoption | Jira | Excel | Slack | Figma 🔍 Open to opportunities in Customer Success leadership Escalation Management or Strategic Account roles (remote hybrid or Dubai-based).
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