Ankit Khera

Background

About Ankit Khera

Ankit Khera - Customer Success Specialist | B2B SaaS Expert With over a decade of experience as a Customer Success Specialist, I have a proven track record of driving customer satisfaction, enhancing operational efficiency, and boosting revenue in the travel and technology sectors. At DCS+(Aug 2022 - Apr 2024), I led Travel Technology projects, improving efficiency and client satisfaction while converting 11+ customers from 100+ interactions, generating over in sales. I also streamlined product demos, reducing the time by 33%. At ITH LTD (Feb 2019 - Aug 2022), I achieved a 95% customer satisfaction rate through personalized service and managed comprehensive travel logistics, increasing customer inquiries and conversions by 20%. As a Product Implementation Consultant at IBS (Jan 2017 - Jan 2019), I conducted 200+ consultations to align client needs with tailored plans, created customized manuals, and ensured accurate financial reporting. My efforts improved decision-making processes significantly. At SI FZE (P) LTD (Apr 2015 - Jul 2016), I optimized global holiday operations across 35+ countries and enhanced client engagement with effective e-marketing strategies, improving profit margins by 20%. During my tenure at Quad Labs Travel Technologies (Mar 2014 - Nov 2014), I increased system efficiency by 15%, reduced resolution time by 25%, and improved project completion timelines by 20% through efficient project integration and issue management. As an Assistant Manager at Yatra Online (P) LTD (Oct 2011 - Feb 2014), I boosted product launch efficiency by 20%, reduced customer complaints by 25%, and contributed to a 10% revenue increase through targeted promotions. My technical skills include HubSpot, Jira, Apollo, MS Office, and FreshDesk. Fluent in Hindi and English, I excel in rapport building, stakeholder management, and communication. My core competencies span product development, technology integration, project management, vendor management, client relationship management, market research, and service delivery. I hold a Bachelor's degree in Business Administration from Sikkim Manipal University (June 2010). Passionate about leveraging technology and strategic insights to drive customer success, I am always eager to connect and explore new opportunities. ankitkhera2006@gmail.com | LinkedIn: Ankit-Khera |+91 7838682682