Ankit Kukreja

Background

About Ankit Kukreja

I am a certified professional with full technical proficiency in Microsoft 365, Citrix, Azure, VMware, and System Center Configuration systems. I am an aspiring infrastructure analyst helping customers navigate through the world of Microsoft Azure and Microsoft 365 SaaS cloud services. I am passionate about being a trusted professional for customers on their adopted infrastructure and change management journey. Technical Skills : Work Experience in providing desktop Technical Support with Citrix Xen App & Desktop Virtualization – Certified Operating Systems: Windows 7,8,10 server 2008, 2012, 2012R, 2016, 2019 Remote Support Applications, My Micros, Auto Sequences, E-Order Manager, Financial Management Revenue and Restaurant Management Systems Proficient with google G-suite and Microsoft 365 Working knowledge of Information Technology Infrastructure Library (ITIL) principals as well as Networking related to servers, laptops and desktops. Hands on experience and sound knowledge of OSI layers, TCP/IP, DNS, DHCP Experience in maintaining inventory sheets of IT assets like Laptops, Desktop, Networking devices (Routers, Switches, Firewall), Cables and Software (User ID, Passwords, Serial Numbers) Ability to work 24/ 7, successful at troubleshooting and complex problem solving with fantastic customer service and analytical skills Excellent verbal, written communication skills and great interpersonal skills to work as a team player as well as capability to work independently under minimum supervision