Ankit Mathur
Technology Lead at Infosys
Based in Pune, India
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Seniority
Manager
Department
Information Technology
Location
Pune
Industry
IT Services and IT Consulting
Company size
366K
Contact information
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a•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ankit Mathur
Bridging Innovation & Technology in IVR, Cloud, and AI Solutions With 14+ years of experience in Contact Center & IVR solutions, I specialize in Amazon Connect, AI-driven automation, cloud transformation, and QA/testing for large-scale enterprises. Currently, as a Technology Lead at Infosys, I am responsible for driving mission-critical banking and telecom projects, ensuring seamless, scalable, and secure customer experiences. Bridging Innovation & Technology in IVR, Cloud, and AI Solutions My expertise spans across: Amazon Connect Core Services & Cloud-Based Contact Centers IVR Platform Expertise (Avaya, Genesys) AI & Chatbot Integrations (Google CCAI Certified) Automation Testing (Cyara, Hammer, JMeter, Selenium) AWS Cloud Strategy & Implementation I am passionate about leveraging AI and cloud technologies to optimize customer experiences, automate workflows, and improve efficiency. Let’s connect and explore innovative ways to transform enterprise contact center solutions! Feel free to reach out: mathurs_ankit@yahoo.com
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