Ankit Sahu

Background

About Ankit Sahu

Customer Support & Data Management Professional | 8+ Years of Experience | Reporting & Analytics | Team Leadership With over 8 years of experience in customer support and data management, I bring a strong background in performance analysis, reporting, and team supervision. In my most recent role as a Subject Matter Expert (SME) at Greechat, I was responsible for managing agent performance data and delivering actionable insights through detailed reporting. Using tools like Looker Studio, Google Analytics, Excel, PowerPoint, and my expertise in SQL, VBA, Excel, and Power BI, I created visually engaging and impactful dashboards that supported data-driven decisions. My role also involved: Auditing chat interactions and providing quality feedback Overseeing team schedules and rosters at a supervisor level Ensuring process adherence and continuous improvement through regular team performance evaluations I’m passionate about leveraging data to enhance customer experience and operational efficiency, while also fostering a collaborative team environment.