Ankit Samanta

Background

About Ankit Samanta

Hello there! I'm Ankit, a dedicated and results-driven professional with a background in content moderation and issue management. I've had the privilege of working with two fantastic organizations, Genpact and Electronic Arts, where I've honed my skills and gained invaluable experience. At Genpact, I served as a Process Associate, where my primary focus was maintaining the highest standards of online community safety. I was responsible for reviewing user-reported content, ensuring compliance with community standards, and swiftly taking appropriate actions. My dedication to exceptional customer service and my ability to manage high-volume workloads within tight deadlines helped me consistently achieve outstanding results. My journey then led me to Electronic Arts, where I currently work as a Surveillance Desk Agent I. In this role, I excel at identifying, monitoring, and resolving issues related to systems, sites, services, or products. My collaborative nature shines as I work closely with partners, including vendors, clients, and internal teams, to ensure that all concerns are addressed promptly and effectively. I keep a vigilant eye on issue resolution, ensuring that our partners are well-informed and satisfied with the outcomes. With a keen eye for detail, a commitment to quality, and a knack for problem-solving, I've consistently delivered results that exceed expectations. My experience has also equipped me with the ability to analyze market trends and patterns, helping me contribute valuable insights to my teams. Outside of work, I'm passionate about travelling to new places. I'm always eager to connect with like-minded professionals, discuss industry trends, and explore potential collaboration opportunities. Feel free to reach out to me if you'd like to connect or discuss how my skills and experiences align with your business needs. Let's connect and embark on exciting professional journeys together. Looking forward to connecting with you! 🤝 #ContentModeration #IssueManagement #Collaboration #CustomerService #MarketAnalysis #ProfessionalGrowth