Ankit Sinha

Background

About Ankit Sinha

Dynamic, Dedicated & Strategic Leader possessing diversified experience in driving operations, executing broad-based delivery & transformation strategies; targeting leadership assignments with an organization of high repute IT Service Delivery, Operations, Infrastructure Management & Process Enhancements Strategic Professional offering 20 years of proven success in spearheading Operations, Planning & Execution with value adds Proficiency in managing Service Delivery operations entailing mapping of business processes and studying requirements, designing, implementing and transitioning/improving process solutions Maximizing performance, driving growth, generating revenues, capturing market share, improving profits and enhancing value by preparation & delivery of process level training programs Mentoring the Delivery Team and managing 500+ staff of Engineers, Senior Engineers, Project Managers & Managers/Sr. Managers Knowledge of ITIL Processes & Service Delivery Boosting the performance of IT Operations on critical KPIs Experience of process streamlining and end to end transitioning of Remote Infra Project work to India Proven capabilities in leading new ideas, implementing emerging technologies for the long run, and taking productivity to next level Key People Leader NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER Enhanced the Resolution Time index for ticket priorities 1, 2 & 3 Boosted the SLAs for various Customer Impacts Tickets reduction as part of ideas, innovation & value adds Boosted the CSAT index from 92.50% to 98.00% VALUE ADD Database Capacity - Alert reduction Managed Services – Improved efficiencies Financial benefits Automated patching process through Self Service Portal WORK EXPERIENCE Since March 2022 - Concentrix Daksh Services India Pvt. Ltd. as Associate Director – Service Delivery Jan’19-Feb’22 Sr. Manager – Service Delivery (Project: Worlds largest Semi-conductor manufacturing organization) Jan’16-Dec’19 Manager II – Service Delivery || Apr’14-Dec’15 Manager I – Service Delivery Key Projects: Independent National Level Projects as Desktop / Network Engineer for NDTV, Star News, AG Bihar (Government Services), Ryan International School, Airport ATC & Railway Station Active member of COVID Helpline with an aligned goal of serving people through their needs and their wellbeing Drove value adds through valuable insights and increased efficiencies thereby passing cost benefits to the Clients, keeping account margins positive with an outcome of business growth through other opportunities