Ankita Basak
Consultant at Capgemini
Based in Kolkata, India
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Seniority
Staff
Department
Information Technology
Location
Kolkata
Industry
IT Services and IT Consulting
Company size
347K
Contact information
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a•••••••@capgemini.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ankita Basak
I have 6 years of experience of in IT Industry in various domains and process. Currently working as a Service Delivery Team Lead in Capgemini. The key responsibilities as a team lead for a cross functional team of around 20 members include driving major incidents, coordinating with support teams and vendors, doing ticket analysis, creating problem tickets based on priority and trend analysis, and working with the support teams to prepare the RCA. Additionally, they manage and distribute work among teams, implement new service process improvement ideas, handle escalated issues, and drive the team in reducing and managing ticket queues.Urgently looking for job change.Notice period : 90 days (negotiable)
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