Ankur Kumar Singh

Background

About Ankur Kumar Singh

Assistant Manager – AI Product Owner | Technical Business Analyst | Banking & Contact Center Analytics 13+ Years in IT | Business Analysis, Product Ownership, AI-Enabled DeliveryWith 13+ years of experience across IT, Business Analysis, and Product Ownership, I specialize in delivering AI-enabled data and product solutions within banking, wealth management, and contact center ecosystems.Currently working on AI-powered analytics and reporting for Wealth Management Contact Centers, where I leverage Generative AI, Microsoft Copilot, GitHub Copilot, Genesys Cloud, and Power BI to automate insights, improve agent productivity, and enable faster, data-driven decision-making in highly regulated BFSI environments. What I bring:AI Product Ownership & Analytics: GenAI use cases including Agent Assist, Call Summarization, Q&A automation, sentiment analysis, and AI-driven reporting.Contact Center Transformation: Genesys Cloud IVR migration, AI-assisted analytics, and workforce performance insights.Banking & Compliance Expertise: Regulatory compliance, IAM adoption, audit readiness, and governance-aligned delivery.Product & Delivery Leadership: Backlog ownership, agile execution, stakeholder alignment, and AI-augmented SDLC practices.Data & Visualization: Power BI dashboards, KPI frameworks, and executive reporting for business leaders. Tools & Technologies:Generative AI | Microsoft Copilot | GitHub Copilot | Genesys Cloud | Power BI | JIRA | Confluence | SQL | AWS (Basics) Open to opportunities in AI Product Ownership, Technical Business Analysis, and Data & Analytics leadership, where I can drive AI-enabled transformation, analytics modernization, and regulatory-aligned delivery, with a continued growth path into PMO and transformation leadership roles. Why This Version Performs BetterAI keywords appear in first 5 lines (critical for LinkedIn search)Matches your Naukri title + resumeSounds current, senior, and crediblePMO ambition is framed as growth, not aspiration