Ankur Mahendra

Background

About Ankur Mahendra

Senior Customer Success & Technical Account Management Leader with 19+ years of experience partnering with global enterprise customers across cloud, SaaS/PaaS/IaaS, and ERP platforms. I specialize in driving customer success, service delivery excellence, retention, and long-term value realization in complex, multi-stakeholder environments.Currently serving as a Senior Principal Technical Account Manager at Oracle, I own end-to-end customer success for multiple strategic enterprise accounts across Oracle Cloud Infrastructure (OCI) and hybrid environments. I act as a trusted advisor to senior IT and business leaders, ensuring platform stability, adoption, and alignment with business outcomes.My core strength lies in bridging technology and business objectives. I lead high-impact escalations, proactively manage risks, and collaborate closely with sales, engineering, and support teams to support renewals, expansion opportunities, and customer growth. I focus on not just resolving issues, but on enabling customers to optimize costs, improve performance, strengthen security, and scale confidently.With extensive experience working with customers across US, APAC, Middle East, and Australia, I am comfortable operating in global, high-visibility roles. I bring a strong foundation in ITIL-based service management, cloud adoption, and enterprise application delivery, combined with a customer-first mindset and executive-level communication.I am passionate about building long-term, trust-based partnerships, mentoring teams, and continuously improving customer success operations. Always open to connecting with professionals and organizations focused on customer success, cloud transformation, and enterprise technology leadership.