Ankush Dhule

Background

About Ankush Dhule

Good knowledge of UNIX, SQL and hands on in it. Currently working as L2 level support. Extensive working experience in Production support environment by supporting and resolving various environment issues related to Unix, Database and middleware of application. Monitoring all the transaction related to production. Handles escalation from the clients if any. Monitor all the jobs and logs. Involved in client calls.(Weekly review calls.) Coordinating with different teams and clients for resolving the issues related to application. Handling activity of DR shifting, server upgrade activity, Antivirus installation. Involved in 24/7 on-call support for production and application environment. Working on incidence tickets and change management. Maintaining Attendance Tracker of the process. Handled the reporting part of the process. Prepare the product document as per the requirements. Arranging weekly team meeting to discuss the issues. Helping to L1 team members in there issues. Monitoring the Production Support Mail Boxes. Prepare the MOM for every meets. Good knowledge of UNIX, SQL and hands on in it.