Ankush Kaura
Associate Director at Flipkart
Based in Bengaluru, India
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Seniority
Director
Department
Information Technology
Location
Bengaluru
Industry
Technology; Information and Internet
Company size
87K
Contact information
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a•••••••@flipkart.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ankush Kaura
With 20 years of experience in IT service delivery, process re-engineering, and customer service management, I specialize in leveraging technology to drive operational efficiency and business transformation. As Associate Director - IT at Flipkart, I lead initiatives that enhance IT infrastructure, automate workflows, and improve customer experience through strategic digital solutions. My expertise spans business application development, ERP implementation, call center management, and IT support optimization. I have successfully led process automation projects that have streamlined operations, improved productivity, and delivered measurable improvements in key performance indicators such as NPS and service turnaround time. I am passionate about building high-performing teams, implementing data-driven decision-making through BI tools, and driving strategic IT initiatives that align with business objectives. With a strong background in budgeting, capacity planning, and stakeholder management, I ensure that technology investments translate into tangible business value. Core Expertise: IT Service Delivery & Support Optimization Process Automation & Re-engineering Business Applications & ERP (SAP, IFS, Microsoft Navision, Tally) BI Tools & Leadership Dashboards IT Infrastructure & Capacity Planning Call Center & Customer Service Excellence Budgeting & Financial Planning for IT A results-driven leader, I thrive in fast-paced, dynamic environments, solving complex challenges with innovative solutions. Always open to new opportunities, collaborations, and discussions around IT strategy, digital transformation, and process innovation.
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