Ann Cooper

Background

About Ann Cooper

Versatile Quality & Operations professional with over 20 years of leadership experience in Healthcare and Technology industries. A collaborative leader with a proven record of directing and motivating across physical, cultural and organizational boundaries. A strong communicator skilled at identifying and adjusting to audience needs, motivations and expectations to ensure understanding and commitment to organizational objectives. 15+ years in IT senior management with responsibility for performance management, operations resource management, budgeting, vendor management, project management including financial project resource allocation and tracking 10+ years in IT quality, continual service improvement, process development and optimization in Managed Services, Customer Service and Application Support. Extensive experience in developing, delivering and auditing IT Service Management processes including Change, Release, Problem and Incident Management as well as establishment of Quality Management programs ranging from call center experience to process governance to organization-wide ISO 9001 preparation.