Ann Murphy

Background

About Ann Murphy

An experienced quality and project/programme management professional. Proven capabilities in business process improvement and internal and external auditing for multi-national teams and major client accounts. Leader of numerous successful projects to achieve major international certifications and accreditations including ISO 9001:2015, TSIA, COPC, and Baldridge Performance Excellence Programme. Successful track record in delivery of continuous improvement and transformational change management projects. Certified Greenbelt with extensive experience using lean and six-sigma based methodologies. Experienced programme manager in the field of executive education with a focus on sales expertise for business expansion and revenue growth in international markets. Highly regarded and accomplished trainer across multiple disciplines including service excellence and customer success management. Experienced people manager, leading, motivating and developing multi-cultural teams working in a fast-paced results-driven multi-national IT environment. Analytical mindset with solutions-oriented outlook. Noted for creativity and vision, attention to detail, strong negotiation and communication skills and adaptability. French and German speaker.