Anna Barron

Background

About Anna Barron

Experienced leader and individual contributor with broad experience in all aspects of business process engineering, program/project management, business management, change management, risk management and quality control. Results-proven, customer focused leader with achievements in driving and delivering the development of business projects, identification of strategic and tactical improvement opportunities, identification of risks and controls, and oversight on the implementation of technology solutions utilizing traditional waterfall and lean agile delivery cycles. 15 years broad knowledge in Human Resources overseeing and implementing systems, research and analysis, records management, development of policy, procedures, programs and overseeing organizational change. Contact center operations experience and knowledge attained early in my career coupled with the last 18 years partnering with various contact center leaders in joint implementation of strategic, operational continuous improvement and technology solutions.