Anna Baun
Sr Director of Client Success at Bernard Health
Based in Nashville, United States
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Seniority
Director
Department
Customer/Client Service
Location
Nashville
Industry
Insurance
Company size
28
Contact information
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a•••••••@bernardhealth.com
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Background
About Anna Baun
Brings over 15 years of leadership expertise in client success, SaaS lifecycle management, and operational transformation across HR technology, payroll, and enterprise services. Proven track record of leading large-scale client portfolios valued at $70M+, driving retention, revenue expansion, and client satisfaction through data-driven strategies, scalable frameworks, and cross-functional collaboration. Experienced in managing organizations of 150+ professionals while delivering measurable improvements in Net Promoter Scores (NPS), churn reduction, and revenue growth. Has partnered with executive teams to align customer success with organizational strategy, while mentoring leaders and developing talent pipelines to strengthen workforce resilience. A graduate of Indiana University, also trained in AI applications for business strategy through IBM, DataCamp, and MIT Sloan. Recognized as an inclusive leader committed to sustainable client and organizational growth.
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