Anna Butchart
Operational Readiness Senior Analyst at Mettle
Based in Kinross, United Kingdom
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Seniority
Staff
Department
Operations
Location
Kinross
Industry
Financial Services
Company size
188
Contact information
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a•••••••@mettle.co.uk
Phone
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Background
About Anna Butchart
Operational Readiness Senior Analyst at Mettle with a strong focus on driving operational excellence and continuous improvement. Three years’ experience in business banking, primarily within Customer Support. Strong skill set in communication, complex case management (including sensitive situations), presentation and people skills, data analysis, and problem-solving. I’ve led onboarding and training initiatives, contributed to a positive team culture, and demonstrated consistent progression within NatWest. I’m particularly keen to continually up-skill myself on customer experience through operational efficiency, in-app user journeys, and Lean Six Sigma methodologies. Keen to continue developing my expertise while contributing to innovative, results-driven improvements.
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