Anna Georgiou

Background

About Anna Georgiou

Experienced Branch Manager with 9 years working in the financial services, insurance and retail industries. Responsible for the overall office functions through delegation of duties, quality assurance and auditing, and ensuring exceptional service delivery with an emphasis on employee engagement and development. Part of the Recruitment and Hiring committee to fulfill open requisitions of the organization. Conducted in-person interviews as well as virtual panel interviews with candidates applying for various positions in the company. Attended hiring and career events, attracting attendees to talk to us and identifying the right candidates on the spot. Coaching and mentoring staff for career pathing opportunities to achieve business and financial objectives. Conducting regular evaluations to help employees achieve their goals towards promotional opportunities. 🤝 Foster a positive environment through empathetic and personalized service with every interaction, to improve the employee, as well as the member experience, aligning with the company's Management Philosophy. Resolve customer issues and complaints through de-escalation and prompt problem resolution. Report on branch activities and conduct regular audits to ensure compliance with policies and procedures. Update sales performance dashboards and create strategies for YoY success. My passion lies in connecting with and serving others to the best of my abilities. Staying current with changes in various industries and recommending innovating strategies to stay competitive in the market.