Anna Gould
General Manager - Operations Excellence, Claims at Qbe Insurance
Based in Sydney, Australia
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Seniority
Other
Department
Other
Location
Sydney
Industry
Insurance
Company size
14K
Contact information
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a•••••••@qbe.com
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Background
About Anna Gould
Leading our organisational focus on lifting our claims operations excellence capability. Extensive experience in operations, finance, risk and governance in the general insurance industry. Prior chartered accounting background bolstered by deep commercial experience in a leading global Insurance Group. Current role: General Manager - Operations Excellence, Claims, at QBE Insurance, Australian and Pacific operations. Leadership of- capability uplift function (performance coaching, training, QA insights and feedback loops)- workforce planning - broker and agency partnering - specialist functions, eg investigations Specialist knowledge includes- building data-led performance insights capability - enterprise risk management, capital modelling, legal, compliance and fraud - risk, capital and balance sheet management of regulated Australian general insurance entities - accounting and regulatory developments impacting financial services, in particular LAGIC/ICAAP and IFRS developments - financial due diligence, external audit and advisory services - Chartered Accountancy background at PwC
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