Anna Hobbs
Commercial Relationship Manager at Afinite
Based in Leeds, United Kingdom
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Seniority
Manager
Department
Sales & Business Development
Location
Leeds
Industry
IT Services and IT Consulting
Company size
4
Contact information
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a•••••••@afinite.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Anna Hobbs
Senior customer operations leader with over 18 years’ experience leading large, complex, customer-facing service environments. Strong track record of improving customer outcomes, strengthening complaints handling and operational governance, and delivering performance at scale through clear leadership, insight and practical execution.Experienced in complaints, customer service and operational excellence roles, with particular strength in translating strategy into day-to-day delivery, using data, customer feedback and root cause analysis to drive measurable improvements in satisfaction, efficiency and cost-to-serve.Known for building positive, accountable cultures where colleagues are trusted to exercise judgement in the interests of customers. A collaborative and credible leader who works effectively across functions, influences senior stakeholders, and leads teams through change while maintaining service quality and engagement.
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