Anna K. Hester

Background

About Anna K. Hester

I am a Customer Service Professional with over 15 years experience in inbound call centers. I have proven my skills in various industries such as Online Media, Software Development, Environmental Services, Consumer Goods, Building Materials, Human Resources, Oil and Gas, and most recently compliance certification (ISO 9001/14001/45001 and IATF 16949. I have Intermediate to Expert skills with ADP/Enterprise, WINS Workplace Administration, Citrix Scheduler, ECM Navigator, SAP, AS400, MS Office Suite, Right Now, Lotus Notes, Oracle, and Microsoft Outlook. I have experience with Order Fulfillment and Account Reconciliation. I have built and maintained spreadsheets to track daily, weekly, and monthly, order and invoice records as well as to maintain customer accounts payable and receivable records. I type 50-65 wpm. I am able to handle a high volume of calls and/or emails on a daily basis for any need including inbound and online customer service, sales, and technical support. I am especially skilled in multi-tasking, problem solving, efficiency, and attention to detail, and am able to work within a team as well as with minimal supervision and with strict deadlines. I learn quickly and can adapt easily to new information and procedures. I am looking for a career path that challenges me to do more and think outside the box. I am looking for a company that rewards productivity based on merit and performance. I am motivated and believe that my skills would be very well suited to a management/lead position.