Anna Lake

Background

About Anna Lake

Hi I’m Anna. I’m a UK-based B2B client listening and cx specialist I help B2B businesses around the world uncover valuable insights that improve profitability and keep their clients happy. I have particular expertise in professional services but work with clients across a range of sectors. With a background in relationship marketing and close to 20 years’ experience working with professional services firms, my focus is on making stakeholder listening accessible and effective. While I employ a fixed and proven process for interviews, the remainder of the process is tailored to your business needs, budgets, and timelines. Operating online ensures I can be dynamic and adaptable in serving my global client base. You can use stakeholder listening to: Carry out qualitative research to discover how your clients and wider stakeholders are feeling Demonstrate your commitment to placing your stakeholders at the centre of everything you do Iron out any issues before they become much bigger problems Invest in building your relationships, ensuring your stakeholders feel happy and valued Improve the overall service that you offer Uncover business development opportunities Make your marketing evidence-based and more effective Win more of the work you’re best placed to do Improve overall profitability Can you really say that you know how your clients, team, suppliers and referral network truly feel about your business? Reach out to me direct at alake@clienttalk.co.uk or head over to the Client Talk website to learn more about our independent listening programmes which allow you to reflect, and take decisive actions resulting in stronger connections and business growth.