Anna Maria Krol

Background

About Anna Maria Krol

I have been employed as a General Manager / Operations Manager for the last 15 years. In this position, I have acquired Experience in managing facilities, overall building administration, HR and exceptional Customer Service Standards.As a manager I was actively involved in a recruitment processes from new starter inductions to onboarding and off-boarding procedures. I was responsible to administer financial elements of payroll and pension schemes. I also supported disciplinary and grievance issues ensuring legislation, policy and best practices are followed and they are in line with advice from our external HR provider.I administered employee-related paperwork, such as employment contracts and variations, new starter packs, formal notices of termination, processing leavers on Fourth system and any other staff changes for the purposes of the payroll.I was Managing the operations in order to maximise profitability of the business and best product quality, ensures that all operations departments are maximising revenue and profit potentials while minimising costs, manages operational expenses to stay within budget guidelines, making sure that safe routines are maintained by all staff.I was effectively managing customer facing team including reception. I Know how to actively impact the commercials and controls to achieve best results, lead and manage a motivated, trained team with the appropriate skills to deliver profitable retail outlets and ensure all budget targets are achieved. I always work to achieve customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines always delivering exceptional customer service, managing complaints and coaching teams to the highest company standards to achieve best results.Throughout my career, I gained the ability to communicate effectively and in a diplomatic manner with colleagues, customers and management.