Anna Markham

Background

About Anna Markham

I am a people manager with a strong background in financial services that builds and enables high performing teams through employee engagement, coaching, first-class learning experiences and change adoption. Building relationships and creatively solving problems in a blended working environment. Extensive experience and expertise in contact centre and customer service environments, bringing knowledge of service delivery, customer relationship, people & employee engagement and workflow management. Demonstrated capability to build successful teams and functions achieving desired business outcomes in a highly dynamic environment. Drives strategy and execution using data driven decisions and creativity - enabling large customer service team, onshore and offshore, with programs and initiatives related to first-class training and learning experiences, excellence in client experience, cultural connection and change-adoption relating to product, people, product, process and technology. Communicates purpose and drives excellence in teams by fostering trust, rapport and a dedication to best practice. A values-driven individual committed to making a difference to all stakeholders, exhibiting a positive presence in the workplace and a genuine commitment to professional growth and organisational success. Strengths: building high performing teams, engaging people, team culture, relationship management, process innovation, contact centre service delivery, client service, customer service, sales management