Anna Parks
Business Analyst at Mount Royal University
Based in Calgary, Canada
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Seniority
Staff
Department
General Business & Management
Location
Calgary
Industry
Higher Education
Company size
2.9K
Contact information
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a•••••••@mtroyal.ca
Phone
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Background
About Anna Parks
I’m a Business Analyst and Process Improvement Specialist with 8+ years of experience driving performance improvements and operational excellence across HR shared services, call centre, post-secondary and customer-facing environments. My work has consistently focused on identifying root causes of process underperformance, analyzing performance metrics, and collaborating cross-functionally to improve customer and alumni experience, and streamline operations. I have strong technical knowledge of tools like PowerBI, Raiser’s Edge CRM, SAP HR, and Mailchimp, combined with hands-on experience in process redesign, dashboard creation, and automation initiatives. Having led projects across multicultural teams in Canada, Europe, Latin America and Asia, I am very efficient and successful working in hybrid and remote environments. I am passionate about using data to create user-friendly, scalable solutions that reduce waste, error-proof and elevate customer journey.
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