Anna Ratajczyk
Service Delivery Specialist Capacity Manager at Eviden
Based in Poland
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Seniority
Other
Department
Other
Location
Poland
Industry
IT Services and IT Consulting
Company size
12K
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a•••••••@eviden.com
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Background
About Anna Ratajczyk
Experienced Service Delivery Specialist with 12+ years of expertise in IT service management, capacity planning, and customer support within international environments. Currently working at Atos GDC Polska with a strong focus on SAP system performance, capacity management, and service delivery optimization for Siemens Healthineers. Proven track record in improving operational efficiency, preventing incidents, and enhancing forecasting through data analysis and reporting. Key Strengths: • SAP Capacity Management • IT Service Delivery • Client Communication & Issue Resolution • Invoicing & IT Service Order Management • Data Reporting & Dashboard Creation • German (B2+) and English (B1/B2) Previous Roles include Business Consultant and Business Specialist supporting delivery managers, managing documentation, financial processes, and customer communication. Earlier experience as an Export Specialist handling international logistics and compliance. Education: Master’s in Applied Linguistics (German-Russian) Tools & Systems: SAP Focused RUN, Grafana, SNOW, MS Office Suite, SharePoint, Power BI
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