Anna Talarczyk

Background

About Anna Talarczyk

Anna Talarczyk is an expert in Customer Experience Management with extensive experience in implementation of customer projects and programmes, product delivery and digital transformation. She helps companies underdstand their employees and customers, identifying what drives retention, satisfaction, engagement, and the overall experience to deliver a better experience for all users. One of key members of CX Influencers - group of CX professionals. Strategic thinker with strong consulting skills, able to partner with all levels of management to develop and execute effective customer experience management- apply customer-centric culture- measure customer satisfaction B2C & B2B (NPS, Voice of the Customer (VOC), Mystery Shopping (MS), benchmark, insights, customers’ journeys at every touch point across multiple channels)- improve customer service experience, increase customer satisfaction, loyalty and retention- improve and increase efficiency of customer focused processes, policies, procedures and marketing communications-motivate and empower staff to create an engaged and motivated workforce that delivers an outstanding customer experience culture across all touch points (reward and recognition systems)- promote the business brand, corporate values, excellence within the company- implement of global initiatives, cultural and change programs. Specialising customer experience management including customer journey mapping, voice of the customer systems and implementation, CX Training. Available for consulting and projects management, corporate communications, service design, client centric company culture.