Anna Wenger
Customer Service Team Lead at Clarion Safety Systems
Based in Altamonte Springs, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Altamonte Springs
Industry
Printing Services
Company size
45
Contact information
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a•••••••@clarionsafety.com
Phone
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Background
About Anna Wenger
In my most recent role as a Senior Team Lead at IntouchCX, I oversaw the performance and development of supervisors and customer service representatives, ensuring that they delivered high-quality service and satisfaction to our clients. I also provided weekly reports, conducted 1-1 meetings, and evaluated employees' job performance and conformance to regulations.With over 5 years of experience in customer service and over 4 years in a leadership role, I have developed strong skills in customer service management, customer relationship management (CRM), and customer service operations. I have also contributed to resolving customer complaints, supporting the trainer, and developing outliers to meet company standards. My goal is to continue to grow and excel in the customer service industry, while empowering and motivating my team members.
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