Annabel Smith
Customer Service Manager at Superpedestrian
Based in Madrid, Spain
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Seniority
Manager
Department
Customer/Client Service
Location
Madrid
Industry
Consumer Services
Company size
82
Contact information
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a•••••••@superpedestrian.com
Phone
5 credits+34 ••• •••• ••••
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Background
About Annabel Smith
I'm a multilingual customer experience leader passionate about building high-performing support teams and scalable service operations. With over 5 years of experience across international support roles, I’ve led multilingual teams, implemented AI-powered tools like dynamic Help Centres and voice assistants, and driven measurable outcomes. I thrive at the intersection of people, processes, and technology—whether optimising Zendesk workflows, mentoring team members, or using customer feedback to shape product decisions. I believe customer support can be a strategic advantage when it’s data-driven, human-centred, and operationally excellent. Always happy to connect with others passionate about CX, support innovation, and customer-centric growth.
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