Anne McLain

Background

About Anne McLain

Versatile, passionate patient experience strategist with extensive marketing background focused on the philosophy that patient-centric care is the cornerstone of a profitable, successful healthcare system by providing tangible contributions to bottom-line profits. Successfully led initiatives for multi-site, cross-functional, clinical and non-clinical teams to create collaborative and cohesive patient experience initiatives. Patient experience focused on both acquisition and retention. My forte is developing and implementing strategic communication programs with specific focus on a trackable and measurable ROI. I bridge creative and technical worlds comfortably and am often the conduit to ensure both worlds blend peaceably. Active listening, open communication and an empathetic approach are key to my ability to make effective decisions and lead cohesive internal/external teams. I thrive in a fast-paced, multi-tasking environment while still maintaining an eye for detail. A team player with an entrepreneurial, take-charge spirit. Specialties: Patient experience, project management, marketing strategy, business development, customer retention, cross sales, customer profitability, customer loyalty, customer segmentation, branding, multi-cultural marketing, employee engagement programs, e-commerce and user experience strategy.