Anne Tiry
Senior Applications Support Engineer at The Craneware Group
Based in San Jose, United States
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Seniority
Staff
Department
Information Technology
Location
San Jose
Industry
Hospitals and Health Care
Company size
746
Contact information
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a•••••••@thecranewaregroup.com
Phone
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Background
About Anne Tiry
I am a strong leader who has managed an international, geographically dispersed team of technical support analysts who always exceeded established KPIs for case quality (90%), case communication (85%), and CSAT (4.6 out of 5).I have the ability to understand complex technical issues and to relay them in an understandable way to people who do not have technical expertise. Skills: Management | Software Documentation | Process Improvement | Technical Support | Escalation Management | Remote WorkEndorsements: Strong leadership and management skills Critical thinking/analytical skills Cool under pressure Great coach and mentor
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