Anneke Timmermans

Background

About Anneke Timmermans

Objective A new challenge could be a diversity of activities; • Operations, product management, product development/enhancement with high focus on Quality to continuously improve the customer care to optimize the customer experience & statisfaction • Where my business knowledge in "Customer Service & care ","shipment process operations" and “Product Management, development/Enhancement”, is an asset (+25 years of experience in Transport & logistics) • My insights in the B2C market must enable me to be innovative in the consumer business • Room for personal growth/development, own input/creativity and responsabiliteit And most important; management to the full support to deliver. Professional Summary As the Customer Experience Manager at GLS Belgium, I was tasked to implement a smooth customer journey and increase the customer satisfaction. In today’s market, price & quality do not make the difference but the service does. Satisfy the customer is no longer enough, we must delight them and therefore we must focus on the customer experience. At DHL PARCEL BeLux, I focused on the Commercial Product Management as with a new market entry back in 2014, we had to establish an eCommerce footprint. Gained full End-to-End ‘Product Management’ experience at bpost – bpack. ‘Product and Field Service Management’ experience at DHL European Headquarters and prior to move to HQ, gained customer service experience at DHL Belgium country office. In total more than 25 years of experience with ‘Transport & Logistics’ sector and parcels business within the area of ‘Customer Service, frontline & backline’, ‘Internal Customer Care’, ‘Operations’ and ‘Marketing & Sales’ resulting in a set of transferable skills. Will overcome challenges by using business knowledge and experience to the utmost and therefore able to deliver quality to internal and external customers.