Annie Hui
Pricing Manager, Asia at Air Canada
Based in Edmonton, Canada
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Seniority
Manager
Department
Other
Location
Edmonton
Industry
Airlines and Aviation
Company size
24K
Contact information
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a•••••••@aircanada.com
Phone
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Background
About Annie Hui
Bilingual travel industry professional with experience in airport operations, customer service, call center operations and agency distribution. Effective team leader in customer driven organizations. Proven record of streamlining operations, including successfully outsourcing and migrating to 3rd party vendor. Highly effective collaborating with business development teams to win new business and grow existing accounts. Specialties: Performance Management, Program & Policy Implementation, Customer Services, Staffing & Hiring, Call Center Managment, Vendor Management, Quality Assurance, Operational planning, cross-functional leadership between airlines and travel agency & experience in managing staff as well as third party vendors. I was the winner of 2009 Employees Choice Award by Galileo, for recognizing my effort and success in resolving a long-standing and complex dispute case which involved a total value of US$9 million. I was also the winner of 2011 Employees Choice Award by Galileo for my contribution to the success of the Asia Helpdesk migration project.
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