Anshuman T.
Technical Support Engineer at Cisco
Based in Bengaluru, India
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Seniority
Staff
Department
Information Technology
Location
Bengaluru
Industry
Software Development
Company size
95K
Contact information
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a•••••••@cisco.com
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Background
About Anshuman T.
I’m a seasoned professional with over 9 years of experience in technical support, service desk operations, and customer-facing roles across top companies like Cisco and Wipro. Throughout my career, I’ve built a strong foundation in incident management, client relationship handling, and IT service delivery across global operations. What I Bring to the Table: Hands-on experience in L1/L2 technical troubleshooting for network and IT infrastructure Deep understanding of ITSM practices, SLAs, ticketing systems, and knowledge base management Proven ability to collaborate across cross-functional teams and manage stakeholder expectations Strong in people management, onboarding support teams, and enhancing operational workflows I thrive in fast-paced environments, enjoy solving real-world tech problems, and believe in delivering value through clear communication, empathy, and structured support processes.
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