Anthony Cadena

Background

About Anthony Cadena

Years of experience with the management and operations of the telecommunication industry. Obtaining a Bachelor's degree in Communication Studies from California State University, Fullerton, I have honed my expertise in managing large teams and driving operational excellence in the customer care industry. Currently, I am a Customer Care Operations Contact Center Manager at Charter Communications (Spectrum), where I oversee a dynamic team of 150 employees, including nine supervisors, 24 leads, and 117 representatives.My expertise extends to project management, where I plan, execute, monitor, and control initiatives to achieve defined goals within specified constraints. I am passionate about employee development and have successfully implemented comprehensive learning and training programs aligned with executive expectations. One of my notable achievements includes spearheading desk-side support projects that significantly improved performance metrics such as decreased handle time and increased first-call resolution rates.With a proven track record of leadership, strategic problem-solving, and a commitment to excellence, I am dedicated to driving operational success and enhancing customer experiences. I look forward to connecting with industry professionals and exploring opportunities to leverage my skills and experience to contribute to organizational growth and success.