Anthony Diaz

Background

About Anthony Diaz

I am a results-driven IT manager with over 25 years of progressive experience in managing IT infrastructure, service delivery, and operational efficiency. Expertise in overseeing IT operations, developing strategies for improved IT performance, and ensuring alignment with business goals. Skilled in leading cross-functional teams, managing budgets, and implementing ITIL best practices to enhance service delivery and customer satisfaction. I possess leadership, analytical, and problem-solving skills, enabling me to deliver exceptional service and propel organizational success. HIGHLIGHTS OF EXPERTISE Information Technology Service Mgmt.(ITSM)/ Information Security Mgmt. System (ISMS)/ Governance, Risk, and Compliance (GRC)/ Business Continuity Management & Disaster Recovery (BCP & DR)/ IT Procurement and Contracts / IT Operations Management / Resource Management and Development / IT Innovations and Strategies / Financial Mgmt.(CAPEX & OPEX)/ IT Projects Management / Customer Relationship Management / Vendor Management / Contracts Management / Service Desk Management / IT and Business Strategy / Continual Service Improvement SUCCESS STORIES • One of the prominent team members involved in rebuilding the IT Department at the Offset Program Bureau, with responsibilities including personnel recruitment, systems configuration, maintenance, and management. • Spearheaded the successful technology upgrade and office migration of Tawazun Economic Council from the previous location to the current headquarters without any business impact. • Led the implementation of the Tawazun Training Center Computer Laboratories by utilizing the existing hardware devices, resulting in significant cost savings by avoiding the purchase of expensive devices. • Part of the IT project team managed the transition from traditional servers to virtual machines, resulting in improved operational performance, system efficiency, cost reduction, and simplified management. IT PROJECTS • Service Desk Deployment and Configuration (ManageEngine and Ivanti/LANDesk) • Network and Server Monitoring Tool (WhatsUp Gold and ManageEngine OPManager) • Visitor Management System Development with Third-Party Provider • Physical Security Systems Upgrade (CCTV, Access Control, UVSS, PA System) • Network and Security Systems Upgrade • Server Virtualization • Virtual Desktop Infrastructure (VDI) Setup in the Computer Laboratory • Data Center Construction and Deployment • Avaya IP Telephony Deployment • Canon Network Printers Deployment