Anthony Grimes
Customer Care Special Projects Manager at Peter Millar
Based in Raleigh, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Raleigh
Industry
Retail Apparel and Fashion
Company size
741
Contact information
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a•••••••@petermillar.com
Phone
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Background
About Anthony Grimes
Results driven customer service Director/Project Manager with 15+ years experience in managing contact centers and service projects. Consistently lead campaigns that exceed customer satisfaction metrics including net promoter scores across a broad range of client requirements. Proven record of improving business level contributions from service teams and converting under-performing operations into class leading teams. Innovative leader who develops customer-centric cultures placing high value on delivering service above and beyond client and customer expectations. Maintain focus of all employees on the role of world quality service in continuously improving: customer loyalty, brand differentiation, sales growth, and bottom line business results.
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