Anthony Hickling

Background

About Anthony Hickling

Strategic technology leader with over 20 years of experience driving platform modernisation, digital transformation, and people-first delivery across complex enterprise environments.As Head of Common Engineering Platforms at Bupa APAC, I lead the enablement of digital capabilities across DevOps, Cloud, Integration, Automation, and AI-powered customer service — supporting a $130M+ digital portfolio and over 4 million customers. Delivered enterprise-grade platforms including Headless CMS, B2C Digital Identity, and AWS Connect-powered AI voice Modernised the operating model, pioneering a product-centric, scalable approach ahead of broader enterprise adoption Built and led high-performing teams of 100+ across engineering, operations and digital delivery Achieved consistent 80+ engagement scores, placing teams in the global top decileI'm passionate about aligning technology strategy with business goals, driving operational excellence, and building platforms that elevate customer experience. Interests: AI in CX, Digital Platform Strategy, Cloud Integration, Scalable Tech Operating Models, Human-Centric LeadershipLet’s connect if you're exploring the future of enterprise tech, platform strategy or customer-first transformation.