Anthony Pizzolongo
Senior Manager, Customer Excellence & Recovery Innovation at Air Canada
Based in Cochrane, Canada
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Seniority
Manager
Department
Other
Location
Cochrane
Industry
Airlines and Aviation
Company size
24K
Contact information
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a•••••••@aircanada.com
Phone
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Background
About Anthony Pizzolongo
Experienced Senior Customer Experience Leader with over a decade in optimizing complex contact center operations and driving large-scale customer experience transformation, primarily within major airline environments. Proven expertise in managing diverse teams of managers, fostering strong union relations, and leveraging AI and automation to enhance self-service capabilities and operational efficiency. I'm passionate about delivering world-class service, achieving significant cost savings, and elevating customer satisfaction through strategic project and change management. When I'm not busy with work and transforming operations, you'll often find me exploring new destinations, soaking up the outdoors with my family and friends, or in the kitchen trying out new cuisines and recipes.
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