Anthony Steele

Background

About Anthony Steele

Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in a successful highly effective help desk. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including Networking, installation, configuration, management, troubleshooting, and support. Clearance Inactive DoD Secret Security Clearance KNOWLEDGE TECHNICAL SKILLS OS: Windows & Win7, OSX Snow Leopard & Lion, Windows Server 2003,2008, MSDOS, Unix, Linux, Novell Software: MS Office Pro & 2010, MS Outlook2003, 2010, MS Exchange 2003/5.5, MS Lync 2010, Sharepoint 2010, CiscoVPN Client, VNC, Ghost, Webex, Citrix GoToAssist, Firefox, Internet Explorer, Web Mail, Ghost AI, Altiris, ServiceDesk 7, Symantec Endpoint Protection, Checkpoint Endpoint Encryption, RSA Token, Lotus Notes Client 7, Sametime, Citrix XenApp Client, Remote Desktop, Tivoli and SAP 46D, 3.51, Hyena 8, Dameware 8, WinInstall, Zenworks 2,3, IP, FTP, HTTP, SMTP Hardware: Servers: Compaq, IBM, HP, Dell, & Mac PC’s: IBM, Compaq, HP, Dell, & Apple’s Mac’s Network: 3Com routers, hubs, CSU and DSU, Cabletron Routers/Hubs, Cisco Networks Routers, Hubs & Switches as smart hands. Mobile: PDAs Palm, Pocket PC, iPhone, iPad, Android, Android Tablets & Blackberry Phones Systems: Meridian 1 Nortel, & Avaya