Anthony Vinluan

Background

About Anthony Vinluan

I am a results-driven professional with over 16 years of extensive experience in a design and technical role, focused in delivering high volume telecommunications services to a variety of clients across different types of industries. I have strong interpersonal and communication skills. I am focused on delivering excellent customer service by bringing in my technical expertise combined with client engagement providing an effective bridge of communication between businesses and the technical teams. I am analytical, organised, initiative-driven, creative, and pays attention to detail. My investigative and auditing skills are top notched that complements my problem solving and troubleshooting skills. I can work independently but also value teamwork very highly. I provide team leadership, mentorship, and support to other team members in the engineering/operations team. I bring insight, a strong service ethic and extensive experience to my interactions with all customers, from executive through to end users. TECHNICAL COMPETENCIES • Avaya Enterprise Solutions: Call Flow Routing Avaya Aura - Communication Manager/ Session Manager/ System Manager / Application Enablement Services. PBX Server Platform Definity, S83XX, S85XX, S87XX, and S88XX Enterprise Servers Media Gateways (G650, G430, G450) Modular Messaging Avaya Voice Switches Avaya Interactive Voice Response (IVR) • Avaya Small and Medium Enterprise: Avaya IP Office 500 Version 8.x to 11.x Avaya IP Office Voicemail Pro Avaya IP Office Contact Centre programming and configuration Avaya one-X • Avaya Cloud Office / Ring Central • CTI and Desktop integration • Xima Chronicall / Avaya Contact Recorder • ServiceNow • ConnectWise • Commtrack • SIP carriage and routing (SIP and Business SIP, Telstra products, services, and processes) • IP protocol and standards