Anthony Waltrip

Background

About Anthony Waltrip

I feel my background in nursing, call center operations, adult education, customer service and retail management gives me a unique blend of skills in meeting the needs of patients in our evolving healthcare environment. HealthLink accomplishments: Increase calls per hour by nursing staff from 2.7 to 5.2 calls per hour on average during first year over department Streamline triage process removing paper based documentation to improve speed and consistency. Implement call recording process for quality control and training Developed post hospital discharge survey and monitoring service for member hospitals Created Sooner HealthLink (85 clients) and Physicians HealthLink (6 clients) services to provide triage and health information services to non-owner clients Responded successfully to 2005 RFP from Oklahoma Health Care Authority to provide telephone triage services to over Oklahoma Medicaid recipients Client customer satisfaction survey responses averaged 9.21 on a 10-point scale from 2010 to 2014 Directed two triage software migrations to new platforms with no drop in service or impact to clients Waterstone Utilization Management accomplishments : Founded department in 2002 with one staff member, increased department to 4 registered nurses and 2 clerical support staff providing utilization review and catastrophic case management until department sold in 2012 Researched and purchased utilization review software using InterQual medical necessity criteria. Provided Peer to Peer review for nursing staff prior to using External Review Organization on medical necessity Successfully acquired certification to provide utilization review services in IL, OK, KS and MO