Antonella Capizzi

Background

About Antonella Capizzi

Customer-Centric Leader | Operations & Customer Success Pro | Passionate About People, Service, and Results I’m a dynamic, results-driven leader with extensive experience managing teams (4 to 150+), delivering exceptional customer experiences, and driving operational excellence across retail, hospitality, and regulated industries. My passion is creating seamless, memorable interactions that keep customers coming back — whether in person or online. What I bring to the table: 10+ years of success in customer service, operations, sales, and team leadership Proven track record of exceeding KPIs, growing revenue, and improving customer satisfaction Expertise in hiring, training, and developing high-performing teams Strength in multitasking, calendar management, event planning, and business operations Proficiency in tools like Salesforce, ADP, Kronos, Excel, and more What I’m looking for: I’m seeking a remote or hybrid role where I can apply my skills to help customers thrive — whether as a Customer Success Manager, Operations Leader, Account Manager, or in a similar capacity at a company that values service, innovation, and integrity. I’m especially excited about opportunities in travel, leisure, tech, and mission-driven businesses. Let’s connect if you’re looking for a motivated, customer-obsessed leader who knows how to build relationships and deliver results!